Shipping policy

Processing and delivery

We aim to process orders within 1–3 business days, excluding weekends and public holidays. Delivery times vary by destination, product and carrier. Any delivery estimate shown at checkout is an estimate, not a guaranteed arrival date. We will contact you if we cannot dispatch within the time stated for your order and provide the options required by applicable law.

Shipping charges

Available shipping methods and charges are shown at checkout before you pay. Mystery boxes currently include standard shipping to the United States, United Kingdom and Canada. Other product and destination charges, if any, are displayed at checkout.

Taxes and import charges

Taxes charged by our store are shown at checkout. Depending on your destination and the shipping arrangement, customs duties, import VAT/GST or carrier processing fees may be collected on delivery. We do not claim that every listed price includes all taxes or import charges. Please review the checkout total and any destination-specific notice before ordering.

Lost or damaged packages

If your parcel is missing or arrives damaged, email maze961220@gmail.com with your order number and relevant details. We will investigate with the carrier and provide the remedy required by applicable consumer law. We do not treat handover to our carrier as automatically ending our responsibility to you.

Address and tracking

Please check your delivery address at checkout. Contact us promptly if you notice an error. Once dispatched, we will send available tracking details by email.