Privacy Policy

1. Information We Collect

When you place an order or interact with our website, we may collect:

  • Personal identifiers: your name, email address, phone number, billing address, and shipping address
  • Payment information: payment card details (processed securely through our payment partners — we do not store full card numbers on our servers)
  • Order information: products purchased, order value, and transaction history
  • Technical data: IP address, browser type, device information, and browsing behavior (via cookies)

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your order, including shipping and delivery
  • To communicate with you about your order status
  • To review orders for potential fraud and, where needed, contact you to confirm the order and non-sensitive details you provided at checkout
  • To provide customer support and respond to your inquiries
  • To send order confirmations, shipping updates, and transactional communications
  • To comply with legal and regulatory obligations
  • To improve our website and customer experience

3. Order Verification & Fraud Prevention

If an order is flagged for additional review, we may pause fulfillment and email the address provided at checkout to confirm that you placed the order and to check non-sensitive details such as the items ordered or delivery address. If a payment-related check is needed, we will use a secure process provided by the payment provider. We will never ask you by email, contact form or message for your full card number, card security code (CVV/CVC), password or a photo of your payment card.

If we cannot resolve a concern, we may cancel the order and refund any payment collected, in accordance with our policies and applicable law.

4. Confidentiality & Limited Use

Any non-sensitive information provided during an order review will be:

  • Used exclusively and solely for the purpose of fraud prevention and order verification;
  • Kept strictly confidential and will not be shared, sold, rented, or disclosed to any third party, except as required by law or payment processing obligations;
  • Handled in compliance with applicable data protection laws;
  • Not retained beyond what is necessary to complete the verification — order-review information will be retained only as long as needed for the stated purposes and applicable legal obligations.

5. Sharing Your Information

We only share your personal information with third parties when necessary to operate our business:

  • Payment processors (e.g., Shopify Payments, PayPal) — to process your payment securely
  • Shipping carriers — to deliver your order
  • Shopify — our e-commerce platform provider, which hosts our website and processes orders on our behalf
  • Legal authorities — when required by law, court order, or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember items in your shopping cart
  • Understand how visitors use our website (analytics)
  • Provide a secure and functional browsing experience

You can disable cookies in your browser settings, though this may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal obligations (e.g., tax and accounting requirements)
  • Resolve disputes and enforce our agreements

When no longer required, your data will be securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent where processing is based on consent

For UK customers, these rights are granted under the UK General Data Protection Regulation (UK GDPR). For residents of certain US states, additional rights may apply under applicable state privacy laws.

To exercise any of these rights, please contact us using the details below.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated date will be indicated at the top. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or wish to exercise your data rights, please contact us at maze961220@gmail.com.

Last updated: June 30, 2026