Refund policy

We offer a 14-day return period after delivery for eligible items. To request a return, email maze961220@gmail.com with your order number. You do not need to give a reason when exercising a statutory cancellation right.

Cancellation and returns

For UK and EU customers, you may normally cancel an online purchase within 14 days after receiving the goods, subject to applicable legal exceptions. After notifying us, you normally have another 14 days to send the item back. This policy also offers a 14-day return request period to US and Canadian customers, subject to the conditions below. This does not limit any statutory rights for faulty or misdescribed goods.

You may inspect an item as you would in a shop. Please keep it in suitable condition and include its accessories where possible. We may make a deduction where the law allows for handling beyond what is needed to inspect it. An opened hygiene-sealed product may be excluded from a change-of-mind return only where an applicable law permits that exception; we will explain this before purchase where relevant.

Return address and costs

Contact us before sending a return so we can provide instructions. Returns are sent to Room 1101, Unit 1, Building 2, Zhonghai Fuhuali Huiyuan, Haidian District, Beijing, China, unless we provide a different address. You pay the direct return postage for a change-of-mind return, where legally permitted and disclosed before purchase. We cover reasonable return costs for faulty, damaged or incorrectly supplied items.

Refunds

For a valid cancellation, we refund the item price and, where required by law, the original standard delivery charge. We process the refund within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier where applicable. Your payment provider may take additional time to show the credit. If your item is faulty, damaged or not as described, contact us promptly; your legal remedies remain available.